Cancelling a class

If your class is not financially viable, or needs to be cancelled for other reasons, onCourse has the tools to allow you to cancel the enrolments, notify the students, refund the students or provide them with credit notes, and use their credit to book them in to another, or the next, class.

First, select the class you wish to cancel in the classes window and from the cogwheel option at the top right, select “cancel class”. This action will credit the students with any amount their paid (or the payer of the enrolment, if someone other than the student paid) allowing you to refund them, or use the credit towards another enrolment. You may also choose to apply a administrative fee if you wish.

Cancelling a class

You can use the onCourse communication tools to contact the students and notify them that their course has been cancelled, as per the example below:

We apologise that the class 'Cooking for Pleasure' is unable to run as scheduled. Please call our office on 9550 5123 during business hours to select a transfer to next term, a different class, or to request a refund.

From the classes menu, select the cancelled class and choose from the cog wheel option ‘Send message to students from 1 class”. You can also choose to send a message to the tutor from this window.

If students require a refund, follow this process

To transfer or enrol students in another class, follow this process