onCourse in Action
Macquarie Community College serves adult learners in communities around Sydney with a goal of providing accessible and affordable learning opportunities.
The problem
MCC required a more robust online enrolment and ecommerce solution to encourage students to book online, making it more convenient for students and reducing the administration costs of taking phone bookings. More business process automation was also needed to process tutor payroll, drive scheduling and determine profitability of classes.
The solution
onCourse created a website that offered secure and speedy student enrolment, available 24/7. It also gave staff unlimited access to support services via email or phone.
As for tutors, onCourse includes a feature that tracks instructors’ attendance and imports tutor payroll data into Macquarie Community College’s payroll system, guaranteeing accuracy.
onCourse also generated detailed class budgets that ensured profitable classes continue and all funding is received. Conversely, a certain number of enrolments are required in order for a class to proceed — and the class can be cancelled if the minimum isn’t met.
The result
Online enrolment streamlined the process for both students and administrative staff. Errors in tutor attendance and payroll were eliminated. MCC now knew instantly whether classes were profitable or not, and adjusted their course offerings accordingly.
